Return Exchange Policy

At Gendure.com.pk, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, we offer a hassle-free return and exchange policy.

Return & Exchange Guidelines

  • Items can be returned or exchanged within 7 days of receiving the order.

  • The product must be unused, unworn, and in original packaging with all tags attached.

  • Returns or exchanges will only be accepted if the item is damaged, defective, or incorrect upon delivery.

  • Customers are responsible for return shipping costs unless the item received is incorrect or defective.

  • Footwear, jewelry, and accessories cannot be returned due to hygiene reasons.

  • Sale items are non-refundable and non-exchangeable.

How to Request a Return or Exchange

  1. Email us at gendure.store@gmail.com with your order number, item details, and reason for return/exchange.

  2. Our team will review your request and provide further instructions.

  3. After approval, return the item using a reliable courier service.

  4. Once received and inspected, we will process your exchange or issue a refund within 7-10 business days.

For further assistance, feel free to contact our support team at gendure.store@gmail.com